Returns & Refunds

When Will I be Refunded?

If you are not entirely happy with your purchase you can return your item/s within 14 days of delivery, for a full refund to the original payment.

Once we have received the product(s) and if appropriate, any packaging, a refund will be credited to the payment card account within 2 weeks. Please note that it may take up to 14 days for your bank to credit your account. We are not liable, and cannot take responsibility for, any bank charges that you may incur during the refund process.

Returns Period

If you change your mind about one of your purchases, under this online returns policy you will have 14 days, from the date you received your goods (excluding personalised or custom made items), to return your product for a full refund (via your original method of payment). If you are returning your goods due to a fault you will have 21 days to return your goods to us for a full refund. Damaged, faulty, misplaced, incorrectly sent items must be reported within 48hrs from delivery  date and time in order to claim refund or replacement. 

Returning Outside the Returns Period

If you return your purchase by post or courier after the periods outlined above (with the exception of faulty or damaged goods), we reserve the right to refuse you a refund. We may instead return your purchase to you. Prior to sending it, you will be charged the delivery fee applicable to the products and your location.

Proof of Purchase

No refund or exchange will be given without a receipt, dispatch note or other proof of purchase.

Taking Care of Your Goods

When you purchase goods online we appreciate that you are likely to be seeing any goods you have purchased for the first time. Whilst you are deciding whether to retain your purchase, you do have a statutory duty to take reasonable care of our goods and they remain your responsibility until they arrive safely at our warehouse or store.

It is imperative that when your unwanted goods are returned to us they are done so in a resalable condition. We reserve the right to inspect all goods that are returned to us so please do not damage the goods whilst you inspect them. This applies to any original packaging and labels, particularly if the packaging forms part of the goods such as boxed garments and gift items. Extra care must be taken when trying on clothing. Please ensure you are not smoking, wearing any make-up, fragrance or deodorant that may leave a scent or a mark.

Where goods are returned damaged or not in their original packaging, we reserve the right to refund you the purchase price less any deductions due by way of compensation for any damage that may have been caused. In the event that substantial damage has been caused then we reserve the right to refuse a refund or exchange.

We may instead return your goods to you. Prior to sending it, you will be charged for all costs in respect of returning such goods (e.g. postage or courier charges).

We do not accept liability for any goods that do not reach our warehouse nor can we accept liability for any goods that may be returned in error. We recommend that you return goods via a recorded delivery service and retain the proof of postage.

In the event that we return your goods to you for any of the above reasons and you do not accept return of the goods, we reserve the right to destroy the goods.

Once we have received the product(s) and if appropriate, any packaging, a refund will be credited to the correct payment card within 14 days. Please note this usually takes between 3 – 5 days but may take up to 14 days.

Products that Cannot be Returned

The following items cannot be returned within the terms of our refund policy:

  • Gift Cards and Gift Vouchers
  • Made-to-measure goods (such as made-to-measure furniture)
  • Free items
  • Where, in our opinion, you have not taken reasonable care of goods whilst in your possession and have not been returned with the original packaging.
  • If you have made a spelling mistake on your order and it has been sent for production.
  • Any products that we have made, personalised or customised specifically for you

    Other items may be added to this list from time to time. This does not affect your statutory rights in respect of faulty, incorrect or damaged goods.

    Products with Alternative Returns & Refunds

    Some of the goods you purchase on our website may have an alternative returns policy, so this policy will not apply. Please check the returns information on your product page to find out the correct returns information before making your purchase. If you forget, don’t worry as your delivery note will indicate the correct process you should undertake if you decide to return any of your goods. Goods with an alternative returns policy includes:

    • Furniture
    • Wallpaper 

    You can find the policies and procedures relating to these products inreturning specific products.

    In addition, the following items can only be returned within our refund policy providing it is in its original condition (including the packaging where it forms part of the goods, for example, boxed garments and gift items) and for hygiene or safety reasons have not been worn, opened, assembled or used and any seals on the product remain unbroken:

    • Cosmetics
    • Duvets
    • Hats (hats must have the returns policy swing ticket still attached}
    • Hosiery
    • Lingerie
    • Mattress protectors
    • Mattresses
    • Underwear
    • Fragrances
    • Personal grooming products
    • Pillows
    • Swimwear
    NB: Where an item has a returns swing ticket attached, it must still be attached and undamaged upon return.
    Refunding Delivery Charges

    When you make a purchase online you have up to 14 days to return your unwanted goods to our warehouse. You will be entitled to a full refund, provided you meet the terms of this policy. Delivery charge will be only refunded in case of Babyuniquecorn supplying wrong or damaged goods.

    We are unable to provide a refund of the delivery charges when you are only cancelling part of that order.

    If customer changes mind when goods are already arrange for dispatch or on the way, only partial refund will be provided. Delivery charges outbound and inbound will be covered by customer and deducted from the order amount prior to refund completion.

    It is customer’s responsibility to pay all postage related fees when parcel is returned due to no one at home to sign for parcel.

    It is customer responsibility to track order and to rearrange delivery when necessary and pay customs charges when applicable.

    If you are returning a faulty product then we will reimburse you for the standard delivery cost of returning the goods to our warehouse.

    If you are returning your goods to us from outside the UK, then it is at your own risk. We cannot accept responsibility for items that are damaged or lost in transit. It is also your responsibility to pay any delivery charges, duties and taxes incurred to return you purchase.

    If you are returning your goods to us outside the UK because your goods are faulty then we will reimburse you the standard delivery charge, however you will be responsible for any taxes incurred (please see the International returns section for more information) or the additional costs associated with an enhanced delivery service.

    Promotional Discounts & Refunds

    If you used a promotional discount when paying for your order, the discount is applied to each item in the basket. In the event of a return, you will not be refunded the discounted amount.

    Your Statutory Rights

    Our refund policy does not affect your statutory rights in respect of faulty or damaged goods.

    Alternative Dispute Resolution

    If you have made a complaint and have exhausted all of the options provided by us at Babyuniquecorn, or you are not satisfied with the resolution we have provided, you can contact the Dispute Resolution Ombudsman Limited. Alternatively, if you have a complaint about any goods or service you purchased online, and have exhausted our complaints procedure the Online Dispute Resolution can be accessed by following this link: www.ec.europa.eu/consumers/odr/.

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